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Shipping And Returns

Shipping

UK Shipping 

Shipping is free of charge for all UK orders over £150. For orders less than £150 our standard delivery charge is £4.95 with delivery time typically 3-5 working days. 

We do offer a next day delivery service for all orders placed before 2pm which costs £7.

We use DPD as our shipping provider and they will be in contact on the day of delivery letting you know a 1-hour delivery time slot. If this is inconvenient you can select a different delivery options that suit. 

Unfortunately we do not ship internationally at the moment, although this is something we are looking to do in the future. 

Please email hello@casabyjosephinejenno.com if you have any questions regarding your order.

US Shipping

We're very happy to ship to the United States. The price of shipping is based on the weight of your order, and we calculate the cost at checkout once we've got your delivery address. To ensure you get your goods with no nasty surprises, we cover all import duties and taxes. Delivery is (usually) through Fedex and typically takes seven working days from the date of dispatch. We'll send you an email with all your tracking information then.

Returns

UK Returns

Whilst we want you to love every piece as much as we do, we understand that sometimes things aren't just quite right. So it's OK if you change your mind - you can return any item free of charge up to 90 days from the date of delivery.

Each item you return needs to be unused, in its original packaging and in a saleable condition.

Please email hello@casabyjosephinejenno.com stating your order number and the items you would like to return. We will get back to you as soon as we can with instructions on how to return your item(s).

Once your return has been received and processed, you’ll be sent a confirmation email to let you know. 

You should receive your refund within 14 days of sending the parcel back to us although usually this is much quicker. You'll be refunded in the same way you chose to pay. We'll send you a Return Confirmation email once we have received your return and are processing your refund payment. 

US Returns