UK Shipping
All UK orders £100 and over are eligible for Free Shipping. For orders less than £100 our standard delivery charge is £5.95 with delivery time typically 2-3 working days*.
We do offer a next-working day delivery* service for all orders placed before 2pm which costs £8.50. There is also a Saturday delivery* option for £12.00, available for orders placed before 2pm Friday.
Our shipping provider will be in contact on the day of delivery letting you know a 1-hour delivery time slot. If this is inconvenient, you can select a different delivery option that suits you.
* This excludes Highland and Islands postcodes, which take a few days longer. These postcodes are: All BT Postcodes, AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, FK17-FK21, HS1-HS9, IV1-IV63, KA27, KA28, KW0-KW14, KW15-KW17, PA20-PA78, PH15-PH18, PH19-PH29, PH32-PH33, PH45-PH48, PH30-PH31, PH34-PH44, PH49-PH50, ZE1-ZE3.
Please email hello@casabyjosephinejenno.com if you have any questions regarding your order.
Europe, The USA & ROW Shipping
We're very happy to ship in to Europe, The United States & the Rest of the World. Unfortunately we are unable to offer Free Shipping on orders over £100. The price of shipping is based on the weight of your order, and we calculate the cost at checkout once we've got your delivery address. To ensure you get your goods with no nasty surprises, we cover all import duties and taxes. Delivery is (usually) through Fedex in the US and DHL in Europe, typically taking seven to ten working days from the date of dispatch to deliver. We'll send you an email with all your tracking information then.
UK Returns
Whilst we want you to love every piece as much as we do, we understand that sometimes things just aren't quite right. So it's OK if you change your mind - you can return any item free of charge (ex-shipping) up to 90 days from the date of delivery.
Each item you return needs to be unused, in its original packaging, and in a saleable condition. Please note we reserved the right to place a 20% restocking fee on any item of furniture returned.
Please click here returns portal to arrange your return and create the return label.
Alternatively, if your order has missing/wrong items or is damaged please email hello@casabyjosephinejenno.com stating your order number and the item name. We will get back to you as soon as we can with how we will resolve the issue.
Once your return has been received and processed, you’ll be sent a confirmation email to let you know.
You should receive your refund within 14 days of sending the parcel back to us although usually this is much quicker. You'll be refunded in the same way you chose to pay. We'll send you a Return Confirmation email once we have received your return and are processing your refund payment.